I have submitted dozens of orders, and Kate has handled all of them in a professional and timely manner. I particularly appreciate her prompt responses to my on-line questions and her help identifying the right parts when the Service Manual or the Parts Diagrams are less than clear (which is too common). Years ago I ordered most of my parts on-line from out of state entities, but I have learned that I have fewer headaches and hassles ordering on-line from Reinhardt--- ultimately saving me a lot of time and money.